Problems & Support
- When I try to log in to my account, the website says I need to activate my account. What can I do?
- I have a new email address. How do I update my MUBI account?
- How do I cancel my subscription if I purchased it online through the web?
- Can I get a refund for my subscription?
- I have subscribed to MUBI, but when I log in it says I don't have a subscription. What now?
- How can I change or reset my password?
- I'm on vacation in another country... why is the website now in a different language?
- What is the optimal browser for watching films on the web?
- Is my internet connection fast enough?
- How do I activate MUBI on my Smart TV or Streaming Media Player device?
- How do I activate subtitles on my TV app?
- Can I download films to a memory card?
- How long are downloaded films available for?
- Why was I charged in US dollars (USD) instead of my local currency?